Refund policy

Welcome to our online store. Because we operate as a visual arts business supplying both stock items and custom, print-on-demand goods, our returns policy varies depending on the type of product you purchase. Please read our guidelines below carefully before placing your order.

1. Made-to-Order & Print-on-Demand Items (Fine Art Prints & Tote Bags)

In accordance with the UK Consumer Contracts Regulations 2013, goods that are made to your specifications or are clearly personalised are exempt from the statutory 14-day right to cancel.

  • No change-of-mind returns: Our fine art prints and tote bags are specifically printed, manufactured, or prepared on-demand only after an order is placed. Consequently, we cannot accept returns, exchanges, or offer refunds for these items if you change your mind, choose the wrong size, or no longer want the item once it has been delivered.

2. Stock Items (Stickers)

For items that are kept in stock and are not custom-made (such as pre-printed stickers), you enjoy a statutory 14-day right to cancel.

  • Cancellation period: You have 14 days from the day you receive your stickers to notify us that you wish to cancel and return them.
  • Condition: Items must be returned unused, unopened, in their original packaging, and in a fully resalable condition.
  • Return shipping: Unless the item is faulty, you are responsible for paying the return postage costs. We highly recommend using a tracked shipping service.

3. Damaged, Faulty, or Incorrect Items

Your statutory rights under the Consumer Rights Act 2015 are fully protected across all our products, including made-to-order prints.

  • If any item arrives damaged during transit, has a manufacturing defect, or is the incorrect product, please contact us within 14 days of delivery.
  • Please provide your order number alongside clear photographic evidence of the fault or damage (including the packaging if damaged in transit).
  • Once verified, we will arrange for a replacement to be produced and shipped to you at no extra cost, or issue a full refund.

4. How to Contact Us

To initiate a return for stock items, or to report a faulty/damaged order, please email us at downesart.info@gmail.com with your order number and full details of your request.